Creative Concern Privacy Policy

Creative Concern Ltd (‘we’) are committed to protecting and respecting your privacy. This policy and any other documents we refer to in this policy set out how we will use your personal information and with whom it will be shared.

What information may we collect about you?

1.1 We may collect and process the following data about you (‘your information’):

1.1.1 information that you submit online via our website including your name, company name, contact information including email address, business address, job title, mobile phone number and other information relevant to customer surveys;

1.1.2 any correspondence you send to us containing your information for the purposes of transacting business with us;

1.1.3 details of your visits to our website and the resources that you access (which may include, amongst other things; traffic data and communication data)

1.2 We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

How will we use your information?

1.3 We collect your information to understand your needs and provide you with a better service.

We use your information in the following ways:

1.3.1 for our internal purposes, such as record keeping, quality control or to improve our products and services, website performance, system administration and to evaluate use of our, so that we can provide you with enhanced services;

1.3.2 to notify you about changes to our services;

1.3.3 to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);

1.3.4 to create reports to assist with future marketing;

1.3.5 to carry out our obligations arising from any contracts with you and for billing and delivery purposes; and

1.4 We may monitor your use of our website and record your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.

1.5 We collect non-personal aggregated statistics data about Visitors to our website traffic patterns. Just to be clear, this information does not identify users in any personal capacity and we do not use this information to build profiles on individual users: it contains general information about the users of our website.

1.6 We only keep your information for as long as is necessary.

Website Cookies

1.7 We use ‘cookies’ to collect the information referred to below and track your use our website. A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way. Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies, and they are commonly used for a wide range of tasks. We use cookies for the following purposes:

1.7.1 Analytical/Performance Cookies: to analyse the use of our website by, for example, recognising and counting the number of visitors and how they move around our. This helps us to see what parts of our website are popular and which sections need improving to make the experience better for users;

1.7.2 Functionality Cookies: to recognise you when you return to our website so that content can be personalised for you, for example, by remembering your country and website preferences; and

1.7.3 Tracking Cookies: to record your visit to our website and the pages you have viewed and links you have followed.

By continuing to use our website and/or by accepting our Privacy Policy you are agreeing to the use of such cookies.

Cookies set by our website:

Cookies set by third parties

We use suppliers who may also set cookies on their websites’ on its behalf. This site does not control the dissemination of these cookies. You should check the third party websites for more information about these.

1.8 We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website (or, indeed, on any other website) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. Alternatively, you may wish to visit allaboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this website.

Marketing

1.9 We do not pass on your data to third parties for marketing purposes. If you have provided your information to us and given consent for us to contact you, we may contact you by email, SMS or telephone with:

1.9.1 information about products and services which are similar to those we previously provided to you (or those you are seeking from us) – for example, our monthly newsletter or related events;

1.9.2 other information which we think you may find interesting;

1.9.3 from time to time, we may also use your information to contact you for market research purposes;

1.9.4 your consent for us to communicate with you via marketing material will depend on the original purpose you granted consent. For example, if you consent to us contacting you to send you our monthly newsletter, we will send this to you indefinitely, or until you opt out of our email communications.

1.10 If you are a new customer, we may contact you by email, SMS or telephone only if you consent.

1.11 You may ask us at any time not to use your information for marketing purposes by contacting us.

1.12 You may opt out of any email marketing at any time by using this email unsubscribe page.

With whom do we share your information?

1.13.1 business partners, suppliers, sub-contractors ONLY for the performance of any contract we enter with them or you;

1.13.2 if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce any other agreements or to protect our rights, property or our customers, etc. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

1.14 We may share the non-personal aggregated statistics data about Visitors to our website with third parties.

How do we keep your information secure?

1.15 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.All your information is stored securely on hosted servers. Any actions you perform on our website which are related to your account will be encrypted.

Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our and any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Your rights

1.16 Under the General Data Protection Regulation (GDPR) you have the right to see the personal information that we hold about you, whether collected through your use of our or through any communications that you have had with us. You have the right to access your information and should direct any request for your information to us here.

1.17 If you believe that any information we are holding about you is incorrect or incomplete, you have the right to rectify your information by sending us a written request to us here.

1.18 You have the right to ask us not to process your information (or pass your information to other companies or organisations) for marketing purposes. You can request this by contacting us here.

1.19 If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.

How to contact us

1.20 Questions, comments or requests concerning this privacy policy are welcomed, and should be sent to us at kennedy@creativeconcern.com