Work that matters
We've been working with Chester West and Chester Council to deliver a comprehensive public engagement and research analysis programme for their new Local Transport Plan (LTP) Core Strategy which explores how people and goods move around the borough and identifies improvements for everyone.
A key requirement of the consultation was to engage people who do not always have a voice in strategic planning, in areas where engagement levels have historically been lower. We designed the consultation look and feel working within the council brand and supported the writing of the public summary document and created a short animation to explain the plan to the public.
We created a multi-level engagement plan that allowed residents to take part on their own terms, in ways that felt natural and accessible and we focused on conversations rooted in people’s lived experiences - how transport affects their day-to-day lives, what works well now, and what should change.
Our team hit the road for three weeks, bringing the consultation to the heart of local communities.
Activities included:
This resulted in:
We turned feedback into actionable insight, analysing data and creating detailed summary reports and a final Executive Summary brought together the key themes, priorities and ideas shared by residents across the borough. This will directly support and inform the next stage of the LTP, ensuring the strategy is grounded in the real experiences and priorities of local people.
View the full animation here
Working with Creative Concern was a fantastic experience. Their creativity, professionalism, and ability to design an engagement approach that truly connected with our communities added enormous value to the project. They brought fresh ideas and practical solutions that brought the consultation to life, making it accessible and inclusive and ensuring it reached people across the borough. Their attention to detail and thoughtful approach to sharing people’s lived experiences in the final outputs provided clear, actionable insights to shape the next stage of our Local Transport Plan. It was a pleasure to collaborate with a team so committed to delivering a high-quality engagement exercise that gave people real and genuine opportunities to share their views, ideas, and experiences.
